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Parts & Service/Russia service support

Heavy Rig × Rock Drilling Solutions

Equipment from China.
Local service support in Russia.

Heavy Rig and RDS cooperate on after-sales support for the Russian market. For agreed Heavy Rig and PVT equipment, customers can access local technical communication, diagnostics, repair, planned maintenance, parts coordination and training support.

Applicable models, service area, response time, warranty responsibility and commercial terms are confirmed for each project.
Underground drilling equipment featured by RDS
RDS service focusUnderground drilling equipment supported in Russia.
MarketRussiaLocal partnerRDSService formatsField / repair baseSupply coordinationHeavy Rig

Why the partnership matters

A clearer service path after delivery.

Cross-border equipment supply works better when technical feedback, parts identification and local service are connected. The Heavy Rig and RDS workflow gives Russian customers a practical route from the first inquiry through equipment supply and after-sales coordination.

HEAVY RIG

Equipment & supply coordination

  • Application and configuration review
  • Commercial quotation and supply scope
  • Pre-dispatch verification
  • Export documents and international logistics
  • Parts supply coordination
RDS

Local service coordination

  • Russian-language technical communication
  • Inspection and diagnostics
  • Workshop or field repair
  • Planned maintenance support
  • Local service feedback and training

Support scope

Services aligned to the machine and project.

The final scope depends on the model, location, fault condition, required parts and the applicable supply or warranty agreement.

01

Local technical communication

Russian-language coordination helps equipment symptoms, operating conditions and service requirements reach the right team.

02

Inspection & diagnostics

Initial checks can use the machine model, serial number, operating hours, alarms, photos and video.

03

Workshop or field repair

The practical route may include on-site work or support through the RDS repair base, subject to the agreed project scope.

04

Planned maintenance

Service intervals, preventive checks, consumables and recommended maintenance items can be reviewed together.

05

Parts coordination

Heavy Rig and RDS can coordinate part identification, technical confirmation and supply planning for supported equipment.

06

Operator & maintenance training

Training needs can be aligned around operation, daily inspection and maintenance practices when included in the project.

Local presence

RDS service infrastructure in the Ekaterinburg region.

RDS publicly identifies a sales and technical support location in Berezovsky and a repair base and warehouse in Bolshoy Istok.

Visit the RDS website
Sales & technical supportBerezovsky

19 Komsomolskaya Street

Repair base & warehouseBolshoy Istok

39A Sverdlova Street

RDS contact+7 902 258 20 75

ps@rockdrilling.ru

Service workflow

From symptom to an agreed service route.

Start with verifiable machine information. Work begins only after the technical and commercial scope is confirmed.

01

Send the machine identity

Share the model, serial number and working location.

02

Describe the issue

Add alarms, operating hours, symptoms, photos or video.

03

Choose the service route

Remote review, site inspection or repair-base support.

04

Confirm the scope

Work items, parts, responsibilities, timing and cost are confirmed in writing.

05

Complete the work

Service or repair proceeds under the agreed scope.

06

Close the record

Results, replaced parts and follow-up recommendations are documented.

Partnership evidence

Two teams, one visible service commitment.

The jointly branded workwear records the Heavy Rig and RDS collaboration. Third-party trademarks visible in the photographs belong to their respective owners and do not represent authorization or endorsement of Heavy Rig.

Buying equipment for Russia?

Confirm the machine and the support path together.

Share the application, destination, model or service requirement. Heavy Rig will coordinate the next step.
Request Equipment QuoteRequest Service Support
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